✦ FinXsystems · Client Hub

One place for support & ideas.

Raise a ticket when something needs our attention, or share an idea you'd love to see in production. Both live right here — no portal hopping.

Raise a Ticket Share an Idea 💡
01 · Client Support

Tell us what's happening

Every ticket gets a unique reference ID and is tracked end-to-end by our engineering team. Existing clients only — for new enquiries please talk to sales.

Raise a Support Ticket Systems Operational

What can we help with?

Provide as much context as possible — steps to reproduce, environment, affected users and when it started.

24/7Portal Access
4Priority Levels
12Support Regions
100%Tickets Tracked
Frequently Asked

Quick answers before you open a ticket

How do I flag a P1 incident outside business hours?
Submit a ticket with priority set to P1 · Critical and call the hotline listed above — our on-call engineer is alerted within minutes.
Will I get a ticket reference number?
Yes — a unique reference ID is shown on this page right after submission and emailed to you. Quote it in any follow-up communication.
Can multiple stakeholders be CC'd on the ticket?
Add additional contacts in the description (name + email). Your Customer Success Manager is auto-included on all tickets.
What information should I include for a bug report?
Steps to reproduce, expected vs actual behaviour, environment (prod / UAT), anonymized user IDs, timestamps, and any correlation / trace IDs from logs.
How is my data protected?
Tickets are stored in our SOC 2-aligned support system, encrypted at rest (AES-256) and in transit (TLS 1.3), with role-based access for engineers assigned to your account.
02 · Idea Portal

Share an idea. Shape what we build.

Got something brewing? A feature you wish existed, a workflow that bugs you, or a wild idea at 2 AM? Drop it in the Idea Portal — the team votes, comments, and the best ideas get scoped and shipped.

AI / ML In Review

Explainable AI scoring layer for credit decisions

Wrap every loan decision with a plain-English rationale that auditors and customers can both understand — backed by SHAP values and a friendly UI.

Priya R. · 3d ago 412
Cloud Approved

Multi-region active-active for the payments rail

Move from warm-standby to active-active across two regions. Sub-second failover, zero data loss, and a green light for tier-1 banking customers.

Jordan M. · 1w ago 368
DevOps Shipped

One-click ephemeral environments per pull request

Spin up a fully-isolated stack on every PR with seeded data and feature flags. QA loops drop from days to minutes.

Aman K. · Shipped Mar 14 295
247Ideas Shared
3.4kTotal Votes
89Contributors
32Ideas Shipped

Ready to drop your idea? 💡

The full Idea Portal lets you submit, vote, comment, and track ideas in real time — sign in to get started.

Open the Idea Portal