CLIENT SUPPORT PORTAL

Raise a ticket. We're on it.

Existing FinXsystems clients — submit a support request, incident, or query and our engineering team will pick it up. Every ticket is tracked end-to-end with a unique reference ID.

// finxsystems.support.open()

$ ticket --create --priority "high"

» tracked · triaged · resolved

$ awaiting input

24/7Portal Access

4Priority Levels

12Support Regions

100%Tickets Tracked

[01] Raise a Support Ticket

Systems Operational

Tell us what's happening

Provide as much context as possible. Our engineers will triage and follow up via the contact details below.

Full Name *

Work Email *

Organization *

Contact Number

Category *

Product / Module

Priority *

P1 · Critical P2 · High P3 · Medium P4 · Low

Subject *

Description *

Priority Levels

P1 · Critical
P2 · High
P3 · Medium
P4 · Low

Tickets are triaged in priority order. Response timing depends on your contract and ticket complexity.

Other Channels

Emailsupport@finxsystems.com
P1 Hotline+1 (800) 555-0199
Status Pagestatus.finxsystems.com

Secure by Design

All ticket data is encrypted in transit and at rest. Do not include passwords, secrets, or production PII in your description.

[02] Frequently Asked Questions

Quick answers before you raise a ticket

Many common questions are answered below — if your issue is urgent or production-impacting, please raise a P1 ticket immediately.

How do I flag a P1 incident outside business hours?

Submit a ticket with priority set to P1 · Critical and call the hotline listed in the support panel so our on-call engineer is alerted right away.

Will I receive a ticket reference number?

Yes. After submission you'll see a unique reference ID on this page and receive an email confirmation. Quote this ID in any follow-up communication.

Can multiple stakeholders be CC'd on the ticket?

Add additional contacts in the description (name + email). Your assigned Customer Success Manager will be auto-included on all tickets.

What information should I include for a bug report?

Steps to reproduce, expected vs actual behaviour, environment (prod / UAT), affected user IDs (anonymized), timestamps, and any correlation/trace IDs from logs.

Is this portal for prospective clients?

No — this portal is for existing FinXsystems clients. New enquiries should use the contact form on our home page.

How is my data protected?

Tickets are stored in our SOC 2-aligned support system, encrypted at rest (AES-256) and in transit (TLS 1.3), with role-based access for engineers assigned to your account.

// not.a.client.yet

Not a FinXsystems client yet?

This portal is for existing clients. To explore a partnership or request a demo, reach our sales team.

Talk to Sales →